Customer and Product Policies

Eco Hills Autos sells tires and wheels online for delivery across the 50 United States and District of Columbia. We do not offer walk-in shopping or customer pickup unless we expressly agree otherwise for a specific order.

We source products from manufacturers, distributors, and suppliers. Some products are acquired only after an order is accepted.

A supplier-sourced product is not automatically a final-sale product. An item is special order, custom order, or final sale only when that restriction is clearly disclosed before payment.

If a product is not currently available, the website may let you submit a request. A request is not an order, and no payment is collected through the request form.

We will contact you to confirm:

• current availability;
• product and fitment details;
• price and tax;
• expected delivery timing; and
• any special-order or final-sale condition.

You decide whether to proceed after receiving those details.

Prices are in U.S. dollars. Unless clearly stated otherwise, standard outbound shipping is included in the displayed product price. Sales tax is calculated based on the delivery destination and shown before payment.

Payments are processed by Stripe or another provider identified at checkout. Eco Hills does not receive or store full card numbers or card security codes.

An order is subject to acceptance and supplier confirmation. If we cannot accept an order after payment, we will issue a full refund.

Unless an accepted order states otherwise, our standard delivery commitment is within 14 business days after order acceptance.

We send material status updates and tracking information to the contact details supplied with the order. If we cannot ship within the promised period, we will communicate the delay and offer the option to accept the revised timing or cancel the unshipped order for a full refund.

Our fitment tools use factory specifications and information supplied by manufacturers, distributors, databases, and customers. They are helpful filters, not an absolute guarantee.

Tell us before ordering if the vehicle has modified:

• suspension or ride height;
• brakes or hubs;
• bodywork or fenders;
• spacers or adapters;
• drivetrain or load requirements; or
• any non-factory tire and wheel setup.

Call (530) 608-3589 if the vehicle is modified or fitment is uncertain.

A qualified installer must physically test fit wheels and confirm all required measurements, ratings, clearances, sensors, and hardware before tires are mounted or the vehicle is driven.

Eco Hills does not treat website content, fitment search results, or AI responses as installation instructions or a determination that a vehicle is safe to drive.

All tires and wheels must be inspected and installed by a qualified professional using appropriate equipment. Do not mount or use a product that is damaged, incorrect, or unsuitable.

Inspect products promptly after delivery and before installation. Confirm the quantity, size, finish, part number, labels, and visible condition.

Keep packaging until the order has been checked. Call (530) 608-3589 promptly if an item is damaged, incorrect, or missing.

Eligible standard products may be returned within 30 calendar days after delivery when they are unused, unmounted, uninstalled, undamaged, complete, and in their original packaging.

Tires that have been mounted or driven on and wheels that show mounting, lug, installation, or road-use marks are not eligible for a standard return.

A return authorization is required before shipping a product back.

Eco Hills pays authorized return freight for products that arrived damaged, materially defective, or different from what was ordered. For customer-choice returns, the customer is responsible for return shipping, which may be deducted from the refund when Eco Hills provides a return label.

See the complete Shipping, Returns and Refunds Policy.

Products may include manufacturer warranties. Coverage and claim procedures vary by brand and product. Eco Hills will reasonably assist with a manufacturer warranty claim.

Manufacturer warranties do not eliminate any consumer warranty or remedy that applies by law and cannot legally be waived.

The website's AI assistant can explain general tire and wheel concepts and help users navigate the store. Its responses may be inaccurate or outdated.

The assistant cannot:

• guarantee fitment;
• replace a qualified installer;
• determine whether a vehicle is safe to drive;
• override the product page, written quote, accepted order, or published policy; or
• provide mechanical, engineering, legal, or emergency advice.

Do not enter card information, passwords, government identifiers, medical information, or other highly sensitive information into the assistant.

We may verify payment, identity, vehicle, order, or address information when reasonably necessary to prevent fraud, confirm fitment, or complete delivery.

We may decline an order involving suspected fraud, unauthorized payment, inaccurate information, safety concerns, prohibited activity, or unavailable products. A completed charge for an order we do not accept will be refunded.