Shipping, Returns and Refunds Policy

Eco Hills Autos is an online-only tire and wheel retailer. Orders are shipped to customers; walk-in shopping and customer pickup are not offered unless Eco Hills expressly agrees otherwise in writing for a specific order.

Unless a product page or written quote clearly states otherwise, standard outbound shipping to an eligible address in the 50 United States or District of Columbia is included in the displayed product price.

Applicable sales tax is calculated separately at checkout. Expedited shipping, special handling, address-correction charges, return freight, installation, mounting, balancing, and disposal are not included unless expressly stated.

Unless a different period is stated in the accepted order, our standard delivery commitment is within 14 business days after order acceptance.

A business day is Monday through Friday, excluding federal holidays. The delivery period begins after Eco Hills accepts the order and any required fitment, payment, fraud, or address verification is completed.

Products may ship directly from a supplier or distributor. Separate products in the same order may arrive in more than one shipment.

We communicate material order updates using the email address or telephone number provided with the order. When carrier tracking becomes available, we will send or make the tracking information available to you.

Tracking may not update immediately after a label is created. Carrier scans, weather, peak-volume periods, remote delivery areas, address issues, and other conditions may affect the final delivery date.

If we learn that we cannot ship within the period promised for your order, we will notify you, provide a revised shipping or delivery estimate when reasonably available, and give you the choice to:

1. accept the delay; or
2. cancel the unshipped order and receive a full refund to the original payment method.

If a further material delay occurs, we will provide another update and any cancellation option required by law.

An unavailable product may be shown with a Request Product, Place a Request, or similar form. Submitting that form does not complete a purchase and does not authorize payment.

We will contact you to discuss availability, price, expected timing, fitment information, and whether the item will be treated as a special or custom order. No payment is collected until you approve the order terms.

You are responsible for providing a complete and accurate physical delivery address and contact information.

Contact us immediately if an address needs to be changed. We cannot guarantee an address change after supplier fulfillment or carrier processing begins. Carrier address-correction, redirection, storage, or re-delivery charges caused by incorrect or incomplete information may be charged to you where permitted by law.

Some carriers cannot deliver tires or wheels to certain P.O. boxes or restricted locations. We will contact you if a different deliverable address is required.

Inspect all packages promptly and, whenever possible, before discarding packaging.

Check that:

• the number of packages matches the delivery record;
• the product, size, finish, part number, and quantity match the order;
• tires and wheels do not show visible shipping damage; and
• all included components are present.

Do not mount, install, drive on, or alter a product that appears damaged, incorrect, or unsuitable.

Call (530) 608-3589 as soon as possible, ideally within 48 hours, if a shipment is damaged, incorrect, or incomplete. A delay in reporting does not eliminate a right that cannot legally be waived, but prompt notice makes carrier and supplier claims easier to resolve.

We may request:

• photographs of the product, labels, packaging, and damage;
• the order number and carrier tracking number;
• confirmation of the number of packages received; and
• retention of the original packaging for carrier inspection or return.

When Eco Hills, a supplier, or the carrier is responsible for a damaged, incorrect, or missing item, Eco Hills will arrange an appropriate remedy, which may include replacement, completion of the shipment, repair where appropriate, or refund. Eco Hills will pay authorized return freight for an item returned because it arrived damaged, materially defective, or different from what was ordered.

Before sending any product back, call (530) 608-3589 or contact us to request a return authorization and return instructions.

Do not return a product to the address shown on a shipping label without authorization. Products may need to be returned to a specific supplier, distributor, manufacturer, or processing location. An unauthorized return may be refused, delayed, or subject to additional carrier charges.

Except for an item clearly disclosed as final sale, special order, or custom order before payment, an eligible product may be returned within 30 calendar days after delivery.

To qualify for a standard return, the product must be:

• unused and undamaged;
• unmounted, uninstalled, and not driven on;
• free from scratches, marks, lug-seat damage, mounting residue, adhesive, or alteration;
• complete with the original packaging, labels, manuals, accessories, hardware, and protective materials; and
• packaged according to the return instructions so it is not damaged in transit.

All returns are inspected before a refund is approved.

A tire is not eligible for a standard return if it has been mounted on a wheel, driven on, damaged, altered, or improperly stored after delivery.

Keep original labels and shipping materials where reasonably possible. Follow the return instructions concerning straps and labels. Do not tape tires together unless the return instructions specifically allow it, and do not place adhesive or a shipping label directly on a finished product surface unless instructed.

A wheel is not eligible for a standard return if:

• a tire has been mounted on it;
• it has been installed or driven on;
• lug nuts have been tightened against it;
• valve stems, sensors, weights, or other components have been installed in a way that leaves marks or alteration; or
• it is scratched, bent, refinished, modified, or damaged.

A qualified installer should perform a careful test fit before mounting tires or tightening hardware.

Online fitment results are based on factory information and the vehicle details provided by the customer. Modified suspension, brakes, hubs, bodywork, spacers, adapters, or other aftermarket components can change fitment.

An unused and unmounted product that otherwise meets this policy may be returned within 30 days even when the reason is fitment. However, customer-responsible return freight may apply when the product matched the order and the fitment issue resulted from incomplete, inaccurate, or undisclosed vehicle information.

A product that has been mounted, installed, driven on, or altered is not eligible for a standard fitment return. This does not limit a claim that the product was defective, materially misdescribed, or subject to a non-waivable legal remedy.

A product is treated as special order, custom order, or final sale only when that condition is clearly disclosed before payment.

Such products are not returnable for change of mind, preference, customer ordering error, or fitment information that was not disclosed before purchase. They remain eligible for an appropriate remedy if they arrive damaged, materially defective, or different from the accepted order, and any non-waivable legal rights remain in effect.

A product being sourced from a supplier after you order does not automatically make it final sale.

When Eco Hills is responsible

Eco Hills pays authorized return shipping when the product:

• arrived damaged;
• was materially defective on arrival;
• was not the product ordered; or
• must be returned because of an error by Eco Hills or its fulfillment partner.

Standard customer-choice returns

For an eligible return based on preference, change of mind, customer ordering error, or a customer-provided fitment issue, the customer is responsible for return shipping.

Eco Hills may provide a prepaid return label for convenience and deduct the actual label cost from the refund. The amount will be disclosed before the return is finalized when reasonably available.

We do not charge a separate restocking fee for an eligible standard return unless a fee was clearly disclosed before payment for a particular special product or service.

For an approved standard return, the refund is the amount paid for the returned product, less any authorized customer-responsible return shipping, damage, missing components, or other deduction disclosed and permitted under this policy and applicable law.

Standard outbound shipping included in the original product price is not separately deducted from an otherwise eligible return. This does not apply to additional costs caused by refusal, an undeliverable address, unauthorized redirection, or other customer-caused carrier expense.

Refunds are issued to the original payment method. We generally initiate an approved refund within 7 business days after the returned product is received and inspected. Your bank or payment provider may require additional time to post the credit.

Because availability and supplier pricing can change, an exchange may be handled as:

1. a return of the original eligible product; and
2. a new order for the replacement product.

Any price difference, tax difference, and customer-responsible return shipping will apply. We will not send a materially different substitute without your approval.

Call (530) 608-3589 as soon as possible to request cancellation.

If the order has not shipped and supplier procurement or customization has not made it non-cancellable under a condition disclosed before payment, we will cancel it and issue a full refund.

If the order has already shipped, it is handled as a return under this policy. A customer's right to cancel an unshipped order because Eco Hills cannot meet a promised shipping period is not limited by a special-order or cancellation provision.

Do not refuse a shipment unless Eco Hills instructs you to do so.

When a correct, undamaged shipment is refused, abandoned, returned because of an incorrect address, or otherwise made undeliverable for a reason attributable to the customer, actual carrier return, redirection, storage, and re-shipping charges may be deducted from the refund where permitted by law.

If a shipment is refused because it is visibly damaged and you promptly notify Eco Hills, we will handle it as a damage claim.

Contact us if tracking shows a package as delivered but you cannot locate it, or if tracking stops updating for an unusual period.

We may ask you to check the delivery area, household members, neighbors, building management, or carrier notices while we open an investigation. Replacement or refund may be held until the carrier or supplier investigation reaches a reasonable conclusion, except where applicable law requires an earlier remedy.

A manufacturer warranty claim is different from a standard 30-day return.

If a defect appears after installation or use, contact us and provide the order number, product information, photographs, mileage or service information when relevant, and a description of the issue. We will reasonably assist with the manufacturer's claim process.

Warranty coverage, inspections, exclusions, prorated credits, replacement terms, mounting costs, balancing costs, and other remedies are determined by the manufacturer and applicable law. Nothing in this policy limits a warranty or consumer right that cannot legally be waived.